Refund policy

REFUNDS

INACCURATE SHIPPING INFORMATION/WRONGLY PLACED ORDERS

We generally do not practice offering a refund or exchange for items that have been wrongly ordered. Do ensure that you check your order details (i.e items in cart and shipping details) before checking out.

If you have keyed in a wrong shipping info, do drop us a DM @themellowberry on instagram or email us at hello@themellowberrystudio.com immediately! Unfortunately, once items have been shipped out, we are unable to make any changes to the order.

WRONGLY RECEIVED ITEM

If you have received a wrong item in your order, please drop us an email and we'll do the necessary arrangements to make your order right! Depending on the circumstances, we may choose to offer a refund in the form of cash/store credits or make arrangements to ship over the correct item.

DEFECTIVE/DAMAGED GOODS

We only replace items if they are defective or damaged. Please take a picture of the defective or damaged item as proof and notify us via email. Please do so upon receiving your order/within 5 working days of receiving your order.

Upon receiving the proof of defective or damaged item, we will proceed to approve/reject the case. Upon approval, we will make the necessary arrangements to offer a refund in the form of cash/store credits or make arrangements to ship over the correct item.